ARTICLE I. -ORGANIZATION NAME
The official name of the organization is:
CADILLAC NATIONAL SERVICE MANAGERSí COUNCIL
ARTICLE II. - MISSION STATEMENT
The mission of the Cadillac National Service
Managersí Council is Complete Customer Satisfaction. Council will join with
Cadillac and General Motors management in an effort to better the systems and
processes of product reporting, training, component evaluation and dealership
development. The end result of this effort being a higher standard of quality in
Fixed Operations. Council shall communicate with General Motors Advisory Boards
on every issue affecting the conduct of our business and shall be sensitive to
all shortcomings in order to help make them known to the people who can
significantly affect them. Council's goal shall be to assist in having the right
product to sell, the systems to merchandise it and the efficiency to service it.
ARTICLE III. - MEMBERSHIP
Members are selected to represent large segments of
Cadillac owners throughout the Nation. Members should be representative of the
highest caliber of Cadillac dealers, as this Council is influential in
determining the future of Cadillac service. Members will be required to
participate year-round in activities such as information gathering and
communications with fellow Council members.
If you are interested in being considered for membership in the Cadillac
National Service Managersí Council, visit the
Membership Application Page for more details.
ARTICLE IV. OFFICERS
The officers of this organization and their duties
are as follows:
The President or his designee is recognized as the
official spokesman for the Council and will communicate with various
representatives of General Motors and other related organizations as necessary.
Any statements attributed to the Council should be made through the President.
The President will establish the agenda, coordinate and conduct the annual
meeting. Additional duties include attending meetings with Cadillac and General
Motors, making regular contact with Committee Chairmen, communicating Council
business to the membership and keep financial records of the Council. Further
responsibilities include locating and organizing facilities for the annual
meeting at a location within the Council's budget, schedule meals, breaks, after
hourís activities and activities for spouses.
The Vice President is to assist the President in
whatever means necessary throughout the year. Should the President be unable to
fulfill his duties, the Vice-President will assume the duties of President. The
Vice President will assume the President's role in the year following his
election as Vice President.
The Treasurer is responsible for all financial
transactions of the council, including but not limited to, maintaining
accounting records, collection of dues, deposits and disbursements and providing
membership with yearly financial reporting. The Treasurer will serve a 3 year
term, and must have been a past president. Further responsibilities include,
securing checks from attending vendors, prior to the meeting and the collection
of dues no later than October.
The Recorder is responsible for compiling the
various minutes, notes and presentations from the annual meeting and distribute
them to all members in good standing in a timely manner. Other duties include
distributing the membership roll and Cadillac organizational charts, all phone
listings and maintaining the CNSMC web site in a timely manor. If deemed
necessary the Recorder may recruit a member to assist in this process.
Council members will be
recruited to serve as Chairman of the various committees that have been
established to concentrate on the different areas of business relating to fixed
operations. Committee Chairman are to develop sub-committees to research issues
and report on them in a specified time frame. Committee Chairman are to work
closely with their Corporate "Champion" to establish the need for change in a
certain process or product. Committee Chairman is to keep the President
appraised as to the status of their respective committees. All Chairman will
serve a 1 year term, and will be eligible for the Vice President position.
The Vice Chairman is to assist the Chairman in
whatever means necessary throughout the year. Should the Chairman be unable to
fulfill his duties, the Vice Chairman will assume the duties of Chairman. The
Vice Chairman will assume the Chairman's role in the year following his election
as Vice Chairman
ARTICLE V. NEW MEMBERS
New member candidates must be nominated by current
Council members via submission of a completed ballot and application to the
membership committee Chairman. Candidates will be reviewed by the committee and
will be judged on the following criteria: dealership reputation, planning
potential and geographical location. Customer Satisfaction (SSS) and
Purchase/Delivery scores (PDS) will be considered as well as the candidate's
years of experience with Cadillac and their current dealer. The appropriate
Cadillac management will also be consulted as a reference. The service council
will further consist of one Parts Manager from each region of the country. After
reviewing the application, the Membership Committee will vote and a majority
shall carry the vote. If a tie exists the current Council President will be
asked to vote as the tie-breaker. Due to time constraints applications may not
be accepted less than 60 days prior to the annual meeting.
ARTICLE VI. AMENDMENTS TO CONSTITUTION AND BY-LAWS
This constitution may be amended at any regular
meeting of the membership body by a majority vote of those present after being
presented to the membership. By-Laws and other outstanding rules may be adopted
or repealed at any regular meeting by a majority vote of those present. All
amendments, as approved, must be dated and entered into the record and updated
yearly by the Council President.
Elected officers 2007-2008
President George Hawes
Vice President Kevin Moon
Treasurer Stu Edwards
Recorder Timothy Hilsey
First reading of Constitution accepted by Council as of 03/29/2007
Second reading of Constitution accepted by Council as of 03/29/2007