The mission of the Cadillac National Service Managers’ Council is Complete Customer Satisfaction. Council will join with Cadillac and General Motors management in an effort to better the systems and processes of product reporting, training, component evaluation and dealership development. The end result of this effort being a higher standard of quality in Fixed Operations. Council shall communicate with General Motors Advisory Boards on every issue affecting the conduct of our business and shall be sensitive to all shortcomings in order to help make them known to the people who can significantly affect them. Council's goal shall be to assist in having the right product to sell, the systems to merchandise it and the efficiency to service it.

      Members are selected to represent large segments of Cadillac owners throughout the Nation. Members should be representative of the highest caliber of Cadillac dealers, as this Council is influential in determining the future of Cadillac service. Members will be required to participate year-round in activities such as information gathering and communications with fellow Council members.

If you are interested in being considered for membership in the Cadillac National Service Managers’ Council, visit the Membership Application Page for more details.

      The officers of this organization and their duties are as follows:

      The Vice President is to assist the President in whatever means necessary throughout the year. Should the President be unable to fulfill his duties, the Vice-President will assume the duties of President. The Vice President will assume the President's role in the year following his election as Vice President.

 COMMITTEE CHAIRMAN   

    Council members will be recruited to serve as Chairman of the various committees that have been established to concentrate on the different areas of business relating to fixed operations. Committee Chairman are to develop sub-committees to research issues and report on them in a specified time frame. Committee Chairman are to work closely with their Corporate "Champion" to establish the need for change in a certain process or product. Committee Chairman is to keep the President appraised as to the status of their respective committees. All Chairman will serve a 1 year term, and will be eligible for the Vice President position.

      The Vice Chairman is to assist the Chairman in whatever means necessary throughout the year. Should the Chairman be unable to fulfill his duties, the Vice Chairman will assume the duties of Chairman. The Vice Chairman will assume the Chairman's role in the year following his election as Vice Chairman

      New member candidates must be nominated by current Council members via submission of a completed ballot and application to the membership committee Chairman. Candidates will be reviewed by the committee and will be judged on the following criteria: dealership reputation, planning potential and geographical location. Customer Satisfaction (SSS) and Purchase/Delivery scores (PDS) will be considered as well as the candidate's years of experience with Cadillac and their current dealer. The appropriate Cadillac management will also be consulted as a reference. The service council will further consist of one Parts Manager from each region of the country. After reviewing the application, the Membership Committee will vote and a majority shall carry the vote. If a tie exists the current Council President will be asked to vote as the tie-breaker. Due to time constraints applications may not be accepted less than 60 days prior to the annual meeting.

      This constitution may be amended at any regular meeting of the membership body by a majority vote of those present after being presented to the membership. By-Laws and other outstanding rules may be adopted or repealed at any regular meeting by a majority vote of those present. All amendments, as approved, must be dated and entered into the record and updated yearly by the Council President.